Family files can be large or come from older phones. Reliable uploads work best with small batches, stable connection, and reviewed metadata.
An upload failed or a file does not display well
Retry uploads without duplicating files
Understand HEIC, PDF, and video behavior
Know what details to send support
Retrying many large uploads in parallel
Deleting the original before confirming success
Trusting detected dates without review
Upload fewer files at a time to identify whether one specific file fails.
Large photos, videos, and scanned documents can take longer. HEIC/HEIF is preserved as original and converted for display.
Wait until preparation and record creation finish before navigating away.
Include file type, approximate size, browser, and whether the failure happened during upload or display.
Help us keep the documentation accurate. If something is missing, send the context and the section you were using.
Upload private files, preserve context, tag people, and connect evidence with profiles or events.
Group media, order memories, and write an introduction to turn files into a browsable story.
Use documents, notes, and attached files to explain where important facts come from.