Access issues usually come from an old link, a different email address, or email filtering. Follow these steps before trying repeatedly.
I cannot sign in or the magic link never arrives
Confirm you are using the right email
Request a fresh link without creating duplicate sessions
Know when to contact support
Opening old links after requesting a new one
Trying an email different from the invited one
Sharing magic links with another person
Use exactly the email address that received the invitation or already has access to the workspace.
Look for the sign-in email in spam, promotions, notifications, or corporate filters.
Return to the sign-in screen and request a fresh link. Use the latest email received.
Include the email used, sign-in method, and whether you expected access by invitation or Google.
Help us keep the documentation accurate. If something is missing, send the context and the section you were using.
Update your name, photo, and preferred language without changing family-written content.
Detect when you used another email or Google account and return to the correct access without duplicating profiles.
Resolve expired invitations, wrong emails, and access with the wrong role or tree scope.